Shipping policy
SHIPPING POLICY
Last updated: 28 February 2026
This Shipping Policy outlines our shipping practices for orders placed on www.ledlenser.co.za.
SHIPPING COVERAGE
We ship to physical street addresses within the Republic of South Africa only.
We do not ship to:
- International addresses
- PO Boxes
- Post Office addresses
- Courier locker services (Pudo, Bob Go, Pargo, BoxBox, and similar facilities)
Please provide a complete physical street address. A signature is required for all deliveries.
PROCESSING TIME
Orders are typically processed within 3-5 business days (Monday to Friday, excluding public holidays).
- Orders placed on weekends or public holidays are processed on the next business day
- Processing times may be longer during peak periods (Black Friday, December holidays)
- We will notify you by email if there are any delays
SHIPPING METHOD AND DELIVERY TIME
We offer Standard Shipping only:
- Delivery time: 2-3 business days after dispatch
- Cost: R150.00 or FREE for orders over R500.00
- Tracking provided via email
- Signature required upon delivery
Delivery times are estimates and not guaranteed. Actual times may vary based on location, courier schedules, weather, and unforeseen circumstances.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your delivery address, package weight and dimensions.
All shipping costs include VAT.
ORDER TRACKING
Once dispatched, you will receive:
- Shipping confirmation email
- Tracking number
- Link to track your package
Track your order by using the link in your email, visiting the courier's website, or contacting us at sales@ledlenser.co.za.
DELIVERY
All deliveries require a signature. If no one is available:
- The courier will leave a collection notice
- Collect from the courier depot or arrange redelivery
- We do not offer "safe place" or unattended delivery
Our couriers typically make 2 delivery attempts before returning packages to us.
DELIVERY ISSUES
Incorrect Address
If you provide an incorrect address:
- We are not responsible for non-delivery or delays
- You will be charged fees to redirect the shipment
- If returned to us, you are responsible for reshipping costs
Damaged Packages
If your package arrives damaged:
- Do not accept delivery if packaging is visibly damaged
- Take photos of the damage
- Contact us at sales@ledlenser.co.za within [INSERT TIMEFRAME, e.g., 48 hours]
Lost Packages
Contact us if your package hasn't arrived within [INSERT TIMEFRAME] business days after the expected delivery date. We will investigate and arrange replacement or refund.
ORDER CHANGES AND CANCELLATIONS
Changes to delivery address or order cancellation may not be possible once processing begins.
To request changes:
- Contact us immediately at sales@ledlenser.co.za
- Include your order number and requested change
- We cannot guarantee changes once processing has begun
If already shipped, you may need to refuse delivery or return items per our Return Policy.
SPLIT SHIPMENTS
Orders with multiple items may ship separately. You will receive:
- Separate tracking numbers for each shipment
- No additional shipping charges
HOLIDAYS AND PEAK PERIODS
During public holidays and peak periods, processing and delivery times may be extended. We will notify you of any delays.
We are closed on South African public holidays:
New Year's Day, Human Rights Day, Good Friday, Family Day, Freedom Day, Workers' Day, Youth Day, National Women's Day, Heritage Day, Day of Reconciliation, Christmas Day, Day of Goodwill.
UNDELIVERABLE PACKAGES
If your package is returned to us due to:
- Incorrect address
- Failed delivery attempts
- Refused delivery
- Not collected from courier depot
We will contact you to arrange reshipment at your cost, or process a refund (minus original shipping and restocking fees).
COURIER PARTNERS
We work with reputable South African courier services. The courier for your order will be shown in your shipping confirmation email.
CONTACT US
For shipping questions or to track your order:
Email: sales@ledlenser.co.za
Phone: 011 462 6986
Business Hours:
Monday - Thursday: 8:00 AM - 5:00 PM SAST
Friday: 8:00 AM - 3:00 PM SAST
Saturday - Sunday: Closed
Lite Optec (Pty) Ltd
9 Staal Street, Kya Sand, Johannesburg, 2163
Republic of South Africa
RELATED POLICIES
CHANGES TO THIS POLICY
We may update this Shipping Policy at any time. Continued use of our services following changes indicates acceptance of the updated policy.
