Refund policy
RETURN AND REFUND POLICY
Last updated: 28 February 2026
This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for purchases made on www.ledlenser.co.za. This policy complies with the Consumer Protection Act, 68 of 2008 ("CPA").
CONSUMER PROTECTION ACT RIGHTS
Under the CPA, you have the right to:
- Return goods within the cooling-off period (see below)
- Return goods that are defective or not of merchantable quality
- Fair and transparent dealing
Nothing in this policy limits your rights under the CPA. Where there is any conflict between this policy and the CPA, the CPA will prevail.
COOLING-OFF PERIOD (CPA SECTION 16)
As required by the Consumer Protection Act, you have 10 (ten) business days from the date of receiving your goods to return them without reason, provided:
- The goods are in the same condition as when you received them
- The goods are unused, unworn, with all tags attached
- The goods are in their original packaging
- You have proof of purchase (order confirmation or receipt)
- The goods are not excluded items (see below)
This cooling-off period applies automatically to all online purchases.
To exercise your cooling-off period right:
1. Contact us within 10 business days of receiving your order at sales@ledlenser.co.za
2. State that you wish to return the goods under the CPA cooling-off period
3. We will provide return instructions and arrange collection or provide a return shipping label
STANDARD RETURN POLICY (BEYOND COOLING-OFF PERIOD)
Beyond the 10-day CPA cooling-off period, we offer an extended 30-day return policy from the date you receive your item.
To be eligible for a return:
- Your item must be in the same condition that you received it
- Unworn or unused, with tags attached
- In its original packaging
- You must have the receipt or proof of purchase
To start a return:
- Contact us at sales@ledlenser.co.za within 30 days of receiving your order
- Provide your order number and reason for return
- We will provide return instructions and, where applicable, a return shipping label
Returns must be authorized before sending items back. Items sent back without authorization will not be accepted.
Return Address: Lite Optec (Pty) Ltd
9 Staal Street, Kya Sand, Johannesburg, 2163
Republic of South Africa
DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
Please inspect your order immediately upon receipt. If your item is defective, damaged, or you received the wrong item:
- Contact us immediately at sales@ledlenser.co.za
- Provide photos of the defective or damaged item
- We will evaluate the issue and arrange a replacement, repair, or refund at no cost to you
This is in addition to your rights under the CPA and any manufacturer warranties.
Your rights under the CPA include:
- Goods must be of good quality
- Goods must be reasonably suitable for the purpose for which they are intended
- Goods must be in working order and free from defects
If goods fail to meet these standards within 6 months of delivery, we will repair, replace, or refund at your choice, as required by the CPA.
NON-RETURNABLE ITEMS
The following items cannot be returned under our standard return policy (but may still be returned if defective under the CPA):
- Custom or personalized products (special orders, engraved items)
- Personal care or hygiene products that have been opened or used
- Items marked as final sale or clearance (unless defective)
- Gift cards or vouchers
- Products damaged due to misuse or negligence
If you have questions about whether your item is returnable, contact us at sales@ledlenser.co.za.
EXCHANGES
We do not offer direct exchanges. To exchange an item:
1. Return the original item following our return process
2. Once the return is approved and processed, place a new order for the desired item
This ensures you receive your new item as quickly as possible.
RETURN SHIPPING COSTS
Cooling-Off Period Returns: If you return goods within the 10-day CPA cooling-off period without reason, you are responsible for the cost of returning the goods to us, unless we agree to collect at our cost.
Defective/Damaged/Incorrect Items: If your item is defective, damaged, or incorrect, we will cover all return shipping costs and arrange collection or provide a prepaid return label.
Standard Returns (11-30 days): Return shipping costs are your responsibility unless the return is due to our error.
REFUND PROCESS
Once we receive your returned item:
1. We will inspect the item within 3 business days
2. We will notify you by email whether your refund has been approved
3. If approved, your refund will be processed to your original payment method
Refund Timeframes (from date of approval):
- Credit/Debit Card: Within 10 business days
- EFT/Bank Transfer: Within 5-7 business days
- Other payment methods: As per the payment provider's processing time
Please note that your bank or card issuer may take additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at sales@ledlenser.co.za.
REFUND AMOUNTS
Approved refunds will include:
- The full purchase price of the returned item(s)
- Original shipping costs (if the return is due to our error or defective goods)
Refunds will not include:
- Return shipping costs (unless the return is due to our error)
- Original shipping costs for change-of-mind returns
RESTOCKING FEES
We do not charge restocking fees for returns made within the CPA cooling-off period or for defective items.
For standard returns (11-30 days), a restocking fee of 10% may apply to certain items. This will be communicated to you before you return the item.
LATE OR MISSING REFUNDS
If you haven't received your refund within the stated timeframe:
1. Check your bank account again
2. Contact your credit card company or bank - processing can take time
3. If you've done this and still have not received your refund, contact us at sales@ledlenser.co.za
FAULTY GOODS AFTER 6 MONTHS
Under the CPA, if goods develop a defect after 6 months but within their expected lifespan, you may still have rights. The burden of proof that the goods were not defective at the time of delivery shifts to you after 6 months.
Contact us at sales@ledlenser.co.za to discuss warranty claims for items that fail after 6 months. See our Warranty Policy for more information.
MANUFACTURER WARRANTIES
Many of our products come with manufacturer warranties in addition to your CPA rights. Manufacturer warranty information can be found at https://ledlenser.com/de-de/infos-service/garantie/
Manufacturer warranties are independent of and in addition to your CPA rights.
CANCELLATION OF ORDERS
Before Dispatch: You may cancel your order before it has been dispatched by contacting us immediately at sales@ledlenser.co.za. If your payment has been processed, we will issue a full refund.
After Dispatch: Once your order has been dispatched, you may refuse delivery and the items will be returned to us. Standard return terms will apply.
CHANGE OF MIND
Under our extended return policy, you have 30 days to return items if you change your mind, provided the items meet the return eligibility criteria. Returns after the 10-day CPA cooling-off period may be subject to return shipping costs.
HOW TO RETURN AN ITEM
1. Contact us at sales@ledlenser.co.za within the applicable return period
2. Provide your order number, item details, and reason for return
3. Wait for our return authorization and instructions
4. Pack the item securely in its original packaging
5. Include all accessories, manuals, and documentation
6. Send the item to the provided return address or wait for collection
7. Retain proof of return shipment
Do not send items back without authorization - they will not be accepted.
CONSUMER PROTECTION ACT COMPLAINTS
If you are not satisfied with how we handle your return or refund, you have the right to lodge a complaint with:
National Consumer Commission
Email: complaints@thencc.gov.za
Phone: 012 428 7000
Website: www.thencc.gov.za
CONTACT US
For questions about returns, refunds, or to initiate a return:
Email: sales@ledlenser.co.za
Phone: 011 462 6986
Hours: [INSERT BUSINESS HOURS]
Lite Optec (Pty) Ltd
9 Staal Street, Kya Sand, Johannesburg, 2163
Republic of South Africa
RELATED POLICIES
Shipping Policy
Terms of Service
CHANGES TO THIS POLICY
We may update this Return and Refund Policy from time to time. The "Last updated" date at the top indicates when changes were last made. Continued use of our services following changes indicates acceptance, subject to your rights under the CPA.
