We ship to physical street addresses within the Republic of South Africa only.

We do not ship internationally, to PO Boxes, Post Office addresses, or courier locker services (such as Pudo, Pargo, Bob Go, BoxBox, etc.).

Yes. A complete physical street address is required for delivery. All deliveries require a signature upon receipt.

Orders are typically processed within 3–5 business days (Monday to Friday, excluding public holidays).

Orders placed over weekends or public holidays are processed on the next business day.

Processing times may be longer during peak periods such as Black Friday and December holidays.

We offer Standard Shipping only:

• Delivery time: 2–3 business days after dispatch
• Shipping cost: R150.00 or FREE for orders over R500.00
• Tracking is provided via email
• Signature required on delivery

Please note: Delivery times are estimates and not guaranteed.

Yes. Once your order has been dispatched, you will receive:

• A shipping confirmation email
• A tracking number
• A link to track your parcel

You may also contact us at sales@ledlenser.co.za if you require assistance.

If no one is available:

• The courier will leave a collection notice
• You may collect from the courier depot or arrange redelivery
• Couriers typically make two delivery attempts

We do not offer unattended or “safe place” deliveries.

If an incorrect address is provided:

• We are not responsible for delays or non-delivery
• You may be charged redirection fees
• If returned to us, you will be responsible for reshipping costs

Please ensure your delivery details are correct before submitting your order.

If your parcel has not arrived within a reasonable timeframe after the expected delivery date, contact us and we will investigate with the courier and arrange a replacement or refund where applicable.

If your package arrives visibly damaged:

• Do not accept delivery
• Take clear photos of the damage
• Contact us immediately at sales@ledlenser.co.za

We will investigate and arrange a suitable resolution.

If your order has not yet been processed, we may be able to assist.

To request changes:

• Contact us immediately at sales@ledlenser.co.za
• Include your order number

Once processing or dispatch has begun, changes or cancellations may not be possible.

Your order is considered accepted only once we confirm acceptance and process payment.

We reserve the right to decline orders at our discretion.

Under the CPA, you have the right to:

• Receive goods that are of good quality and free from defects
• Return goods within the 10-business-day cooling-off period for online purchases
• Repair, replacement or refund of defective goods within 6 months

Nothing in our policy limits your CPA rights.

For online purchases, you may return goods within 10 business days of receiving them without providing a reason, provided:

• The goods are unused

• In original packaging

• With proof of purchase

Return shipping costs may apply unless otherwise agreed.

Yes. We offer a 30-day return policy from the date of delivery, subject to eligibility conditions.

Items must be:

• Unused
• In original packaging
• With proof of purchase

Returns between days 11–30 may be subject to return shipping costs and, in some cases, a 10% restocking fee.

If your product is defective, damaged, or incorrect:

• Contact us immediately
• Provide photos
• We will arrange a repair, replacement, or refund

Under the CPA, if goods fail within 6 months, you may choose a repair, replacement, or refund.

We do not offer direct exchanges.

To exchange:

1. Return the original item
2. Place a new order once the return is processed

Once we receive and inspect your return:

• We will notify you within 3 business days
• Refunds are processed to your original payment method

Estimated processing time after approval:

• Credit/Debit Card: Up to 10 business days
• EFT/Bank Transfer: 5–7 business days

Your bank may require additional processing time.

Shipping costs are refunded only if:

• The return is due to our error
• The goods are defective

Shipping costs are not refunded for change-of-mind returns.

Yes. The following cannot be returned unless defective:

• Custom or personalised items
• Opened hygiene products
• Final sale or clearance items

• Gift cards

All services and transactions are governed by the laws of the Republic of South Africa.

Your rights under the Consumer Protection Act (CPA) always apply.